Refund policy
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PLEASE NOTE: We ask that you DO NOT ORDER by any other number than the CONFIRMED MANUFACTURER'S PART NUMBER. It is the customer's responsibility to ensure the part they are ordering is compatible with their set. We do not provide exchanges for parts that are ordered incorrectly. If you order by model number, generic board number, etc. and it can be confirmed that you have ordered the incorrect part for your specific TV, the part is considered not needed and is subjected to the "not needed" warranty. We list a helpful guide on the homepage for identifying your part number, provide contact information for email communications to confirm your part number, and are available via phone M-F 8 am-4:30 pm CST for assistance ordering the correct part. Thank you! RETURN AND REFUND POLICY IS AS FOLLOWS: Original shipping costs are non-refundable, as they are paid directly to the shipper to provide you with the delivery service. Customers have 30 DAYS from the day they receive their part to file for a replacement or return. ALL CUSTOMERS must fill out the Returns Request Form in order to receive an RMA #. Once the form has been submitted, the Returns Department will reach out to the customer with further instructions via email (usually within 1-2 business days). The RMA # must be written on the outside of the box. If you return a product without a Return Authorization Number written on the box, we cannot guarantee that we will be able to match the product with the order. You have 30 days after you get your RMA number to put your return package in the mail stream, or your RMA number will expire. If you receive a part that is suspected to be defective, you must allow us to honor our replacement warranty and send a replacement part. If a part is returned without allowing TV Parts Today to honor our replacement warranty, the buyer is responsible for the return shipping costs plus a 20% restocking fee. Your return, whether suspected defective or not, must be shipped back in a box and properly packaged with bubble wrap to prevent damages from the return shipping. Returns that are determined to be "not needed" (example: the part in question was not causing the defect, or the wrong part was ordered) will be subject to a 20% restocking fee, and the buyer is responsible for the return shipping costs. If you purchase a repair KIT, you must return all of the parts in the KIT to be refunded. We will not accept partial returns on kits. For example, if your kit contains three parts, all three must be returned. You may receive a “substitute” or “electronically equivalent” part when ordering from us - these parts have been guaranteed by the manufacturer to work in place of one another. Refusing to attempt the repair using the part would make the part be considered not needed, which would be subjected to the 20% restocking fee & the customer would be responsible for the return shipping. If a package is refused upon delivery by the recipient, or returned by FedEx/UPS for any reason that is not the fault of our own but instead the fault of the recipient, the customer will be held responsible for the return shipping cost, which will be deducted from their refund. FedEx/UPS does not insurance against porch piracy, nor do we. If a package is stolen off your porch or from your driveway, we will file a claim with FedEx/UPS on your behalf and have them investigate the matter. If the claim is denied, we will be unable to issue a refund for the package. All TV Parts Today parts are marked with distinctive identifiers to ensure that the parts we receive back are the ones we sent out. SPECIAL NOTES: If you return a part WITHOUT SUBMITTING THE RETURN REQUEST FORM AND RECEIVING A RETURN MERCHANDISE NUMBER - and IF we can match the product with the order - the refund will consist of a 40% restocking fee due to voiding the terms that were agreed upon and the time/labor it took to track down the order/part/ etc. You will not receive a refund if your return is not properly packaged, which means it must be in a box and wrapped in packing material (preferably bubble wrap). Returns sent back in envelopes will have their refund voided. You will not receive a refund if you perform any sort of "repairs" and/or other modifications in an effort to "make the part work". This includes the ill-advised "baking trick" some people use to heat up the part in order to reflow the solder on the part. You will not receive a refund if you order the wrong part and the part becomes damaged due to being installed inside the wrong TV. You will not receive a refund if, in any way, you damage the part during your repair. Due to return packages being marked as delivered when they are not if you use USPS to return your package, we can not guarantee we will be able to issue you a refund if you ship your return via USPS. |
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International Orders & Hawaii/Alaska Orders: International return shipping costs, as well as Hawaii or Alaska return shipping costs, will be paid by the customer. The customer must include a shipping receipt required for all return shipping refunds. After the return is received and the warranty is verified by our Returns Department, the return shipping costs for "Defective" items are eligible for a refund. Those refunds will be in the form of a TV Parts Today store credit only. International & Hawaii/Alaska replacement orders are subject to a partial shipping charge. All import fees, including but not limited to Customs & Duties fees, are the responsibility of the international customer. |