Terms of service

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. Please do not use this site or purchase products from us if you disagree with these terms and conditions.

The parts we sell are harvested from recycled and cosmetically damaged units. We do not make any guarantee that the part will be new, but we do guarantee that a technician will inspect all out-bound orders which also come with a 30-day warranty.

PLEASE NOTE: We ask that you please DO NOT ORDER by any other number than the CONFIRMED MANUFACTURER'S PART NUMBER.

It is the customer's responsibility to ensure the part they are ordering is compatible with their set. We do not provide exchanges for parts that are ordered incorrectly. If you order by model number, generic board number, etc. and it can be confirmed that you have ordered the incorrect part for your specific TV, the part is considered not needed and is subjected to the "not needed" warranty. 

We list a helpful guide on the homepage for identifying your part number, provide contact information for email communications to confirm your part number, and are available via phone M-F 8 am-4:30 pm CST for assistance ordering the correct part.

Sending TVpartsToday pictures of the part is the ONLY way we will make any guarantees as to the accuracy of the part number. While we WILL make our BEST ATTEMPTS at helping you identify your parts without images, those determinations are not backed up by any guarantees (such as waiving restocking or shipping fees, for example). We can use model numbers, serial numbers, version numbers, and factory suffixes from the TV model number stickers to attempt to find the correct part for you, however these methods are NOT as accurate as simply seeing the part and finding the part number from the part itself.

Original shipping costs are ALWAYS non-refundable as they are paid directly to the shipper to provide you with the delivery service.

You have 30 days after you receive your order to obtain a Return Authorization Number or request a free warranty replacement.

We do not offer replacements outside of the 30-day warranty as the odds of the part failing outside of the warranty is rare without there being another issue in the set causing said part to fail. We cannot process your return without a Return Authorization Number. You have 30 days after you get your RMA number to put your return package in the mail stream, or your RMA number will expire. 

Your return, whether suspected defective or not, must be shipped back in a box and properly packaged with bubble wrap to prevent damages from the return shipping.

Returns that are determined to be "not needed" (example: the part in question was not causing the defect, or the wrong part was ordered) will be subject to a 20% restocking fee, and the buyer is responsible for the return shipping costs.

If you purchase a repair KIT, you must return all of the parts in the KIT to be refunded. We will not accept partial returns on kits. For example, if your kit contains three parts, all three must be returned.

If you receive a part that is suspected to be defective, you must allow us to honor our replacement warranty and send a replacement part. If a part is returned without allowing TV Parts Today to honor our replacement warranty, the buyer is responsible for the return shipping costs plus a 20% restocking fee.

If you receive warranty replacement parts from us, you must contact us for instructions on returning parts. You have 5 business days after receiving your replacement part to contact us. Failure to do so may result in being charged for replacement parts.

Regardless of the current stock status of the part, please submit the replacement request if you are willing to accept a replacement. We enter new inventory all day every day and could receive your part before your request is processed; there are also cross parts/substitute parts that are known to be electronically equivalent that could be sent as a replacement. If we do not have a replacement part to offer at the time your form is processed, we will then set you up with a return and refund. 

You may receive a “substitute” or “electronically equivalent” part when ordering from us - these parts have been guaranteed by the manufacturer to work in place of one another.

Refusing to attempt the repair using the part would make the part be considered not needed, which would be subjected to the 20% restocking fee & the customer would be responsible for the return shipping.

All TV Parts Today parts are marked with distinctive identifiers to ensure that the parts we receive back are the ones we sent out.
If you accidentally return a part that is not ours, we will contact you via email, and if we do not hear anything back within two weeks, we will recycle the part and void the refund.